Privacy Policy

1. Introduction

Your privacy is important to us. This Privacy Policy explains how LetsVocal.com ("LetsVocal," "we," "us," or "our") collects, uses, shares, and protects your personal information when you use our AI voice generation services, website, and APIs (collectively, the "Services"). By using our Services, you agree to the practices described in this policy.

2. Information We Collect

We collect different types of information to provide and improve our Services:

• Information You Provide: Details you give us, like name, email, billing, and any text or audio (voice samples) you input.[1, 2, 3]
• Automatically Collected Information: Data collected as you use Services (IP, device, usage patterns) via cookies.[1, 2, 3]
• Voice/Biometric Data: Your voice recordings to create "User Voice Models" and generate synthetic audio. Voice patterns are sensitive biometric data.[4, 5, 6]

3. How We Use Your Information

We use your information for the following purposes:

• To Provide Services: To manage your account, deliver services, and provide support.[4, 1]
• To Improve Services & Train AI Models: To enhance Services and train our AI models. You can opt out of this use.[4, 7]
• Communication: To send you updates and offers.[1, 3]
• Analytics & Research: To understand usage and improve features.[1, 3]
• Security & Legal Compliance: To protect Services and comply with laws.[4, 1]

4. How We Share Your Information

We may share your information with:

• Third-Party Service Providers: External companies for hosting, payments, analytics, etc. They only use data for our services.[8, 9, 10]
• Legal Obligations & Business Transfers: If required by law, court order, or during business changes (e.g., merger).[2]

5. Data Security & Retention

We use security measures like encryption and access controls, but no online method is 100% secure.[11, 6, 1, 2]

We keep your data as long as needed for purposes outlined or by law. Sensitive voice data may be kept longer (e.g., 5-10 years) due to legal/business needs.[6, 12]

6. Your Privacy Rights

You have rights regarding your personal data. These may vary by your location, but commonly include the right to:

• Access: Access your data.[1, 10, 13]
• Rectify: Correct inaccurate data.[1, 3, 13]
• Erase: Request deletion of your data, including User Voice Models.[4, 1, 3, 10, 13]
• Object/Opt-Out: Object to data processing (e.g., for AI training or marketing).[7, 13]
• Consent: For voice data, we require explicit consent for collection and use (e.g., for User Voice Models or AI training), which you can easily withdraw.[11, 5, 6, 14, 15, 16]

To exercise your rights, please contact us using the information in Section 8.

7. Specific Considerations for AI Voice Generation

• AI-Generated Output: AI-generated output may not be unique or copyrightable. You own your input and specific output, but not our AI models.[4, 17, 18, 19]
• Prohibited Uses: Do not use our Services for illegal, misleading, or harmful purposes (e.g., impersonation, fraud, defamation). See our Prohibited Use Policy.[4, 20, 17, 21, 22, 23, 24, 11]
• Transparency: We encourage transparency: disclose when using AI-generated voices.[11, 14]

8. International Data Transfers

If your data is transferred internationally, we comply with relevant laws (e.g., GDPR, CCPA, BIPA) using safeguards like Standard Contractual Clauses (SCCs). Laws vary by region.[5, 6, 1, 15, 16, 25]

9. Changes to This Policy

We may update this policy. We'll notify you of major changes by updating the "Last Updated" date or via email/in-service notice. Continued use means you accept the changes.[4, 26, 1]

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]